National Occupational Standards

Summary
Successful system development needs to start from an agreed, comprehensive requirements definition. The requirements definition sets out the customer's requirements for the system. It is often a formal contract or agreement between customer and system developer. It can also provide metrics to assess the performance of the implemented system. This workforce competence is about creating requirements definitions and the investigation and analysis of information on which they are based. A system can be any combination of equipment, hardware and software. System development likewise can cover a range of activity types such as the creation of software and networks and the installation of hardware, equipment or cabling.

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Summary
Successful system development needs to start from an agreed, comprehensive requirements definition. The requirements definition sets out the customer's requirements for the system. It is often a formal contract or agreement between customer and system developer. It can also provide metrics to assess the performance of the implemented system. This AOC is about creating requirements definitions and the investigation and analysis of information on which they are based. A system can be any combination of equipment, hardware and software. System development likewise can cover a range of activity types such as the creation of software and networks and the installation of hardware, equipment or cabling.

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Summary
Software development' commences with an agreed requirements definition and covers the creation of software designs, creation of the actual software components and finally installation and testing of the software. This AOC is about the ability to manage the technical aspects of this process.

Microsoft Word version
HTML version

Summary
Software development' commences with an agreed requirements definition and covers the creation of software designs, creation of the actual software components and finally installation and testing of the software. This AOC is about the ability to manage the technical aspects of this process.

Microsoft Word version
HTML version

Summary
Software development' commences with an agreed requirements definition and covers the creation of software designs, creation of the actual software components and finally installation and testing of the software. This AOC is about the ability to manage the technical aspects of this process.

Microsoft Word version
HTML version

Summary
Software development' commences with an agreed requirements definition and covers the creation of software designs, creation of the actual software components and finally installation and testing of the software. This AOC is about the creating software.

Microsoft Word version
HTML version

Summary
Software development' commences with an agreed requirements definition and covers the creation of software designs, creation of the actual software components and finally installation and testing of the software. This AOC is about the creating software.

Microsoft Word version
HTML version

Summary
Software development' commences with an agreed requirements definition and covers the creation of software designs, creation of the actual software components and finally installation and testing of the software. This AOC is about the ability to create software designs.

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Summary
This is the ability to install or upgrade software on any ICT system following agreed processes.

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Summary
This is the ability to install or upgrade software on any ICT system following agreed processes.

Microsoft Word version
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Summary
This is the ability to install or upgrade software on any ICT system following agreed processes.

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Summary
This is the ability to manage ICT systems to ensure that they deliver the required functionality and capacity. A system can be any combination of equipment, hardware and software. System Management will involve changing system configuration to meet short-term fluctuations in demand (e.g. high numbers of calls to specific telephone numbers). It will also involve longer-term changes such as increasing resources (e.g. processing or storage capacity) to meet anticipated needs, taking account of advances in technology.

Microsoft Word version
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Summary
This is the ability to manage ICT systems to ensure that they deliver the required functionality and capacity. A system can be any combination of equipment, hardware and software. System Management will involve changing system configuration to meet short-term fluctuations in demand (e.g. high numbers of calls to specific telephone numbers). It will also involve longer-term changes such as increasing resources (e.g. processing or storage capacity) to meet anticipated needs, taking account of advances in technology.

Microsoft Word version
HTML version

Summary
This is the ability to manage ICT systems to ensure that they deliver the required functionality and capacity. A system can be any combination of equipment, hardware and software. System Management will involve changing system configuration to meet short-term fluctuations in demand (e.g. high numbers of calls to specific telephone numbers). It will also involve longer-term changes such as increasing resources (e.g. processing or storage capacity) to meet anticipated needs, taking account of advances in technology.

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Summary
This is the ability to operate and monitor a system which can be any combination of equipment, hardware and software.

Microsoft Word version
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Summary
This is the ability to operate and monitor a system which can be any combination of equipment, hardware and software.

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Summary
This is the ability to apply testing processes and techniques. It will include the use of appropriate tools to measure system performance against agreed specifications or standards. A system can be any combination of equipment, hardware or software. Reasons for testing may include the identification of faults as part of a diagnosis process, or the evaluation of performance as part of system monitoring or a development process.

Microsoft Word version
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Summary
This is the ability to apply testing processes and techniques. It will include the use of appropriate tools to measure system performance against agreed specifications or standards. A system can be any combination of equipment, hardware or software. Reasons for testing may include the identification of faults as part of a diagnosis process, or the evaluation of performance as part of system monitoring or a development process.

Microsoft Word version
HTML version

Summary
This is the ability to apply testing processes and techniques. It will include the use of appropriate tools to measure system performance against agreed specifications or standards. A system can be any combination of equipment, hardware or software. Reasons for testing may include the identification of faults as part of a diagnosis process, or the evaluation of performance as part of system monitoring or a development process.

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Summary
This is the ability to apply processes and techniques designed to diagnose the causes of faults within a technical context. In most situations this will be followed by the identification of an appropriate remedy for the identified fault (see Technical Fault Remedy Selection AOC). Faults in the context of IT and Telecoms, normally relate to the failure of a system or equipment to act according to normal operating specifications. Faults can be manifested as complete or intermittent failures to operate; erratic or irregular operation; or operation below specified capacity.

Microsoft Word version
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Summary
This is the ability to apply processes and techniques designed to diagnose the causes of faults within a technical context. In most situations this will be followed by the identification of an appropriate remedy for the identified fault (see Technical Fault Remedy Selection AOC). Faults in the context of IT and Telecoms, normally relate to the failure of a system or equipment to act according to normal operating specifications. Faults can be manifested as complete or intermittent failures to operate; erratic or irregular operation; or operation below specified capacity.

Microsoft Word version
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Summary
This is the ability to apply processes and techniques designed to diagnose the causes of faults within a technical context. In most situations this will be followed by the identification of an appropriate remedy for the identified fault (see Technical Fault Remedy Selection AOC). Faults in the context of IT and Telecoms, normally relate to the failure of a system or equipment to act according to normal operating specifications. Faults can be manifested as complete or intermittent failures to operate; erratic or irregular operation; or operation below specified capacity.

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Summary
The process of identifying the most appropriate remedies for identified technical faults. These will have been identified by a process of fault diagnosis (see Technical Fault Diagnosis AOC). Remedy selection will involve consideration of potential remedies.

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Summary
The process of identifying the most appropriate remedies for identified technical faults. These will have been identified by a process of fault diagnosis (see Technical Fault Diagnosis AOC). Remedy selection will involve consideration of potential remedies.

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Summary
This is the ability to identify a need for technical advice or guidance, and to provide accurate information in a controlled process. Advice and guidance in the context of ICT and Telecoms, will normally relate to the provision of technical information in order to resolve problems or to improve performance. Customers are defined as any person or organisation in need of technical advice.

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Summary
This is the ability to identify a need for technical advice or guidance, and to provide accurate information in a controlled process. Advice and guidance in the context of ICT and Telecoms, will normally relate to the provision of technical information in order to resolve problems or to improve performance. Customers are defined as any person or organisation in need of technical advice.

Microsoft Word version
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Summary
This is the ability to identify a need for technical advice or guidance, and to provide accurate information in a controlled process. Advice and guidance in the context of ICT and Telecoms, will normally relate to the provision of technical information in order to resolve problems or to improve performance. Customers are defined as any person or organisation in need of technical advice.

Microsoft Word version
HTML version

Summary
This is the ability to identify a need for technical advice or guidance, and to provide accurate information in a controlled process. Advice and guidance in the context of ICT and Telecoms, will normally relate to the provision of technical information in order to resolve problems or to improve performance. Customers are defined as any person or organisation in need of technical advice.

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Summary
This is the ability to maintain the integrity of a system or network, its data and its immediate environment. This involves controlling access, regulating use and implementing contingency plans. It may also involve the authorisation and monitoring of access, investigation of unauthorised access and the protection of data, infrastructure and services. Security, however, should not unnecessarily impede access or effective use. Breaches in security may be caused by human actions either accidental, malicious or negligent, or through incorrect installation, configuration or operation.

Microsoft Word version
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Summary
This is the ability to maintain the integrity of a system or network, its data and its immediate environment. This involves controlling access, regulating use and implementing contingency plans. It may also involve the authorisation and monitoring of access, investigation of unauthorised access and the protection of data, infrastructure and services. Security, however, should not unnecessarily impede access or effective use. Breaches in security may be caused by human actions either accidental, malicious or negligent, or through incorrect installation, configuration or operation.

Microsoft Word version
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