National Occupational Standards

Council for Administration (CfA)

There are 4 competences for this area.

1. 209 - Store, retrieve and archive information

Summary
This workforce competence is about using a manual or electronic information system to store, retrieve and archive information.

>Microsoft Word version
>HTML version

2. 103 - Welcome visitors

Summary
This workforce competence is about welcoming visitors and making sure their needs are met.

>Microsoft Word version
>HTML version

3. 310 - Research, analyse and report information

Summary
This workforce competence is about researching, analysing and reporting information.

>Microsoft Word version
>HTML version

4. 308 - Monitor information systems

Summary
This workforce competence is about providing and maintaining manual or electronic information systems to meet the needs of users.

>Microsoft Word version
>HTML version