National Occupational Standards

Summary
The workforce competence covers your role in incorporating and embedding new knowledge into practice. The new knowledge may come from reflecting on and evaluating your own practice or from finding out about and utilising the developments made by others. This workforce competence is intended to support good practice in action research and the development of evidence-based practice.

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Summary
This workforce competence is about communicating effectively with individuals. People completing this workforce competence will be working directly with individuals and will be expected to communicate effectively with key people and others who are important to the tasks being undertaken. Those taking this workforce competence will also be expected to use their initiative and follow organisational procedures in times of crisis.

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Summary
This workforce competence is about administering appointments. You will need to be able to receive and record information for appointments. Based on this information you will then need to schedule appointments and communicate appointments to others. This workforce competence also covers receiving individuals for appointments. You will need to communicate with individuals effectively and check their details. Because of the sensitivities involved you will need to maintain their dignity and confidentiality. You will also need to record the outcome of appointments. The outcome may be for example; follow up appointment, discharge, add to waiting list or admission.

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Summary
The effective use and management of information in the health sector is of fundamental importance to clinical impact, patient safety and the overall delivery of services. This workforce competence describes the work which many managers in the health sector will need to do to promote an information culture.

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Summary
This workforce competence is mainly relevant to members of staff working within a library or knowledge management service. However, it may also be of interest to those involved in providing training services or ICT services, for example. The focus of the workforce competence is the marketing and promotion of the services provided by your department or organisation.

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Summary
This workforce competence covers work that is carried out in relation to networks and discussion groups. The purpose of these networks and discussion groups is to improve the flow of information and knowledge for the delivery of care. Networks and discussion groups may be virtual, face to face, or mixed.

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Summary
This workforce competence is about searching information, evidence and knowledge resources and communicating the results of such searches. This work may be carried out in response to a specific request, an on-going client need for regular information or for general awareness raising. Clients may include health practitioners, managers, scientists and research staff for example.

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